Using Prompts (Inactivity Emails)

2 min read

Prompts are automated marketing emails that help re-engage golfers who haven’t used the waitlist in a while. Think of them as gentle nudges that say: “Still looking to play this weekend?”

💡 What Are Prompts?

  • Prompts are email-only reminders sent to golfers who haven’t used the waitlist recently.
  • They’re great for:
    • Encouraging weekend bookings.
    • Staying top of mind with casual or seasonal players.
    • Driving return visits without adding staff work.

🕒 When Do They Send?

  • Prompts are sent on Wednesday’s by default.
  • You can set:
    • How often the emails go out (e.g., every 2 weeks).
    • How long a golfer must be inactive before qualifying (e.g., no activity for 15 days).
    • Custom start and end dates for seasonal messaging (e.g., April–October).

✍️ What Do They Say?

You can fully customize the message. Here's a sample:

“We noticed you don’t have an active tee time search at Noteefy Country Club. Still looking to play? Create a new search here and get out onto the course this weekend!”

⚙️ How to Set Up Prompts

Anyone with access to the Noteefy Admin Portal can configure Prompts:

  1. Log into the Admin Dashboard.
  1. Go to the Demand Generation tab.
  1. Click “Edit” next to the course.
  1. Toggle Activate Email ON.
  1. Set:
    1. Start & end dates
    1. Send frequency (e.g., every 1 or 2 weeks)
    1. Inactivity threshold (e.g., 15 days)
    1. Custom message
  1. Click Update to save.

💬 Tips for Success

  • Use seasonal prompts to re-engage golfers before peak weekends.
  • Keep the tone friendly and action-oriented.
  • Test different messages to see what gets the most re-activations.

Need help setting up or testing a prompt? Contact customersuccess@noteefy.app and we’ll guide you through it!

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