Thanks for reaching out. Noteefy Support can help with some things, but not everything related to your round. Use this page to decide whether to contact Noteefy or the golf course / pro shop.
📬 Contact Noteefy Support
Email [email protected] (or reply in this conversation) if something isn’t working with the Noteefy product, for example:
Waitlist searches or alerts (not saving, wrong alerts, login issues)
Noteefy Confirm links that are broken, won’t load, or failed incorrectly
Problems on a Noteefy booking site (errors, payment failure, receipt looks wrong)
Course AI chat that won’t load, errors, or booked/waitlisted you incorrectly because of a product bug
Lead management / interest forms that fail
Login, account, or other Noteefy bugs
Feature ideas or feedback about Noteefy
If you still feel there’s an issue with Noteefy — whether that’s waitlist sites, Confirm, our booking engine, the AI assistant, or lead management — please reach out to support with the course name, what you were trying to do, and a screenshot if you have one.
⛳ Contact the golf course or pro shop
The course manages payments, the tee sheet, memberships, and on-course policies. Please contact them for things like:
Refunds, rain checks, no-shows, or deposit policy questions
Canceling or changing a tee time when online cancel isn’t available (or the message says to call the course)
Course memberships, conditions, cart paths, rental clubs, gift cards, hours, or day-of golf questions
A reservation you booked on the course’s own tee sheet after a waitlist alert (Noteefy only notified you — the course owns that booking)
Getting a tee time back after you cancelled through Confirm
🧭 Quick guide by situation
Confirm reminder (text/email): Use the link or reply options first. Contact the pro shop if the message says to, or if you need a course-side change after cancelling. Contact Noteefy if the link/page is broken.
Noteefy booking site: Try Booked Tee Times while logged in. Contact Noteefy for site/payment errors; contact the pro shop for refunds and deposit policy.
Waitlist alert only: Booking happens on the course tee sheet (or Noteefy booking at select courses). Race conditions are common on popular times — follow the alert link quickly.
Not sure? Reply to Noteefy Support and describe what happened. If only the course can resolve it, we’ll point you there. If it’s a Noteefy product issue, we’ll help.